Orphan's Hope Privacy Policy

Privacy, Security and Terms of Use

Thank you for your interest the Orphan's Hope website, as well as the privacy/security policies and terms guiding the use of this website.

This privacy and security statement explains how personal, payment or other information communicated by you on or through the website is collected, protected and managed by Orphan's Hope International. Respecting and protecting your privacy is also of utmost importance to us.

We encourage you to read through the complete privacy and security statement including the section on terms of use, which describes limitations placed on your use of information, images and technology provided on or through the website. These are issues of legal concern to us. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THESE TERMS AND CONDITIONS.

Throughout this statement on our policies and terms, you will see the terms "Orphan's Hope", "we", "our" and "us" - these terms refer here to Orphan's Hope, and the operator of this website. Orphan's Hope is a public non-profit, charitable, non-political organization, which works on behalf of orphaned and destitute children worldwide. The terms "you", "your" and "yours" in this statement refer to visitors and users of our website.


1. What is the purpose of the website?

We are happy to present this website to provide you with information about Orphan's Hope, and to offer you compelling opportunities to be involved in transforming orphans' lives. If you register on our website, you can receive a variety of updates of your choosing . You can also make donations to Orphan's Hope on both an automated regular and on a spontaneous basis in a range of great opportunities.

Orphan's Hope is a recognized 501(c)(3) non-profit organization. Donations are deductible for tax purposes per IRS regulations.

Orphan’s Hope accepts gifts subject to expressed donor preference in designations. However, in accordance with IRS requirements, all gifts are given to and treated as belonging fully to Orphan’s Hope and are subject to its control.

Per IRS regulations, no tax-deductible donations can be passed through or restricted to benefit any individual, but is given solely to achieve the charitable purposes of Orphan's Hope. No good or services are provided by the organization in exchange for tax-deductible donations.


2. Where and why does Orphan's Hope collect information on or through the website?

We do not ask you for any personal information if you are just visiting our website. However, for you to take advantage of some of our services, we will ask for some personal information. Also in order to help us continually to learn and improve our content and services, data is collected in an anonymous and aggregated manner, for example telling us the number of visitors to certain pages.

Some personal data such as name, address and preferences are collected when you chose to register on our website, make a donation, or when you sign up for sponsoring an orphan or home. The data you provide enables us to give you information in a personalized manner. For example if you sign-up for team information or our sponsorship program, you will receive related updates with pictures, news and stories. Registration and sign-up are completely voluntary. Completing the optional fields are your choice.

Data such as credit card numbers or other billing information are collected in order to process your donations.

3. Does Orphan's Hope use cookie information?

A "cookie" is a small piece of data that is sent to your browser from our web server and stored on your computer's hard drive. Orphan's Hope uses cookie information in order to provide better content and services to the visitors of our website. Currently this is very basic but will provide enhanced features for you in the future.

Please check your computer or software manual for specifics on how cookies work on your computer. It is possible to block cookies from being loaded onto your computer. Please note, however, that blocking cookies can affect the performance of websites.

Any change of our policy concerning cookies will be communicated on our homepage and through a new version of this privacy statement.

4. Does Orphan's Hope share information collected on the website with 3rd parties?

Personal data collected is not distributed, shared, rented or sold to companies or organizations that are not a part of the Orphan's Hope organizational structure. In the case that administrative services such as credit card processing are required from third parties, such services are acquired under the understanding that all personal information is treated confidentially and only for the purpose of Orphan's Hope.

If compelled by law or some other regulatory authority, Orphan's Hope may share personal information. This is also valid if we have good reason to believe that there has been an inappropriate interference with or use of our website. In such cases we maintain the right to disclose personal information as we deem appropriate, or as asked for by a legal or regulatory authority.

Aggregated, statistical and other non-personal information such as the number of visitors to our website and their use of certain features or services may be shared with third parties working with us, for example for the promotion of our website.

5. Does Orphan's Hope use addresses collected on the website for sending additional information through e-mails, traditional mail or by other means?

Orphan's Hope sends you additional information by e-mail or postal service only when you have expressed an interest in this or have made a donation. At the bottom of every email you can unsubscribe to our electronic newsletters or communications at any time.

6. How can I change or cancel automated/individual online donations, or opt-out of mailing lists?

In the event you wish to change your donation amount, correct any error, or be removed from a mailing list, you can call Orphan's Hope at 1-612-270-8878, or via email at Info@OrphansHope.org or write to our office address below. You can request to reverse any transfer in writing within 30 days after the transfer was made. Agreement with the donor provides that individual or regular deposits remain in effect until: 1) Donor writes a note or calls Orphan's Hope to end agreement, or 2) Orphan's Hope or their bank, sends them notice that agreement is terminated.

To unsubscribe from emails simply click the unsubscribe link at the bottom of the email, or send us your request via email. For discontinuing postal mailings please also contact us at Info@OrphansHope.org.

7. What rules apply if I "click" over to another website?

Orphan's Hope may choose to link its website to the website of third parties in order to provide either a particular service or other useful information to you. Orphan's Hope does utilize the services of Kindful.com which holds to high security standards. Please consult their respective privacy and security statements for the policies guiding other sites.


8. How does the website of Orphan's Hope provide security and protect confidential information?

Orphan's Hope International uses well-recognized and proven technology for payments. Payment information is transferred by the use of an SSL connection which offers the highest degree of security that your browser is able to support.

Data on all on-line transactions are saved on a secure server hosted by an international, experienced and reputable company. Several layers of built-in security, including an advanced firewall system, encryption of credit card numbers, and use of strong passwords, protect the collected information.


9. May Orphan's Hope International change or discontinue any service or content offered?

Orphan's Hope maintains the right to change or discontinue any content, aspect or feature, if there is a lack of interest or if resources can be better allocated to support the needs of the children. We always work to provide the best services possible to our donors and for the children, and coordinate our services accordingly.

10. Are there any limitations on how I can use the website including its texts, images and features?


Content, features and technology is offered on condition that their ownership rights are respected. Other material and technology is owned by Orphan's Hope.

Copy or use of texts, photos, graphical elements, features or technology for personal financial gain, commercial purposes or any inappropriate or unlawful activity will not be accepted. This includes use of material or technology for private interests or activities, which may harm Orphan's Hope or is not related to our work. Photos and graphical images are not excluded from these terms and conditions of use.

The name and logo of Orphan's Hope are trademarked and protected by law. The use of these in any language is not permitted without the explicit and written approval of the Orphan's Hope located at 2570 NE Noble Loop, East Wenatchee, WA 98802.


11. Does Orphan's Hope take responsibility for links and their content?

Orphan's Hope can not take responsibility for other websites or resources that we offer links to, as we have no control over these. We also can not endorse, take responsibility or liability for any content, advertising, products or other materials on or available from such websites or resources. Further we do not take responsibility or liability, direct or indirect, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on such content, goods or services available from externally linked websites or resources.

12. What is Orphan's Hope liability for the use of this website?

With regard to services provided on or through the website free of charge, Orphan's Hope shall be liable only in cases of willful misconduct or gross negligence by its legal representatives or any other employee when performing her or his duties for the organization. These limitations in terms of liability apply to all compensation claims for damages regardless of whether they are based on breach of contract, tort or any other reason.


13. Does Orphan's Hope ever change its website policies?

We may make changes from time to time, adding features or services to our website, or we may decide to discontinue certain sections or services. This may imply collecting different types of information and/or changing the uses of the information. As a consequence some of our privacy, security or terms of use may change. Policies may also be adjusted as a consequence of changes in the legal framework or new needs.

Adjustments of our policies will always be communicated under this section of the website, and marked with a new publication date. This date can be found at the top of this page. Substantial changes in our policies will also be communicated on our homepage.

14. Who do I contact with questions or comments about the privacy, security or terms of use?

Should you have any question or comments regarding our privacy, security or terms of use, we would be pleased to hear from you.

Orphan's Hope
2570 NE Noble Loop
East Wenatchee, WA 98802
Phone: 612-270-8878

We thank you for your interest in Orphan's Hope and taking the time to read our privacy/security policies and terms of use.

We will always do our best to be faithful with your donations and information so that Orphan's Hope can continue to mobilize our friends globally in Transforming Orphans' Lives.

15. Return Policy for Donations Made To Orphan's Hope
All Donations are non-refundable.


This Privacy Policy (this “Privacy Policy”) describes Trail Software’s (d/b/a Kindful) (“Trail Software”, “Kindful,” “we,” “us,” or” “our”) collection, use, and disclosure of “personal information” that may be collected by Kindful anytime you (“you” or “user”) visit our website, [https://www.kindful.com] (this “Site”). “Personal information” means information about an identifiable individual who can be directly or indirectly identified, which does not include information of an aggregate or anonymous nature where a specific individual or individuals cannot be identified.


This Privacy Policy is applicable only to this Site and does not apply to any third party websites or to other companies or persons. This Site may contain links to, and media and other content from, other sites. Because of the dynamic media capabilities of this Site, it may not be clear to you which links are embedded in this Site and which are embedded in third-party media or content. Kindful cannot and does not guarantee the privacy policies and practices of any third party. Kindful does not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from this Site. The use of any personal information provided by you to such third party will be governed by that party’s privacy policy. If you are unsure whether a website is controlled, affiliated, or managed by Kindful, you should review the privacy policy at each linked website to determine how that site treats your personal information.

TRAIL SOFTWARE MAY CHANGE THIS PRIVACY POLICY FROM TIME TO TIME. THE REVISED POLICY WILL BE POSTED ON THIS SITE. Your continued use of this Site after Kindful posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy and your consent to Kindful’s collection, use, and disclosure of your personal information according to the terms of the updated Privacy Policy. It is therefore important that you review this Privacy Policy regularly to ensure you are updated as to any changes. This Privacy Policy was last revised on July 1, 2019.

Information we collect and how we may use it

If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.

If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.

We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.

Please note that personal information does not include “aggregate” information, which is data we collect about a group or category of users, from which individual identities or other personal information has been removed. This Privacy Policy in no way restricts or limits our collection, use, or our ability to sell such aggregate information.

Additional Limits on Use of Google User Data: Notwithstanding anything else in this Privacy Policy, the following types of your Google data will be subject to these additional restrictions:

  • We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

  • We will not use this Gmail data for serving advertisements.

  • We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.

When we disclose your information

Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.

How we protect your personal information

Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.

You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.

Accessing your information

This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.

Cookies and other technologies

To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.

As part of our service, we also use cookies to store and sometimes track information about you. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are, to give you easier access to repeatedly used account information, to gather statistical information about usage, to research visiting patterns, and to help target advertisements based on user interests. In some instances, our partners and advertisers appearing at this Site may use their own cookies. Your web browser settings, which you may change at any time, determine if and how a cookie will be accepted. By changing those settings, you can accept all cookies, be notified when a cookie is set, or simply reject all cookies. If you decide to reject all cookies, please be aware that you may be required to re-enter your information more often and certain features of this Site may be unavailable to you.

Your California Privacy Rights

Residents of the State of California, under a provision of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an Opt-out or Opt-in choice for use of your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.

Kindful qualifies for the alternative option; it has a comprehensive privacy policy and provides you with details on how you may either Opt-out or Opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.

If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to support@kindful.com.